Legal
Effective: 1 March 2026
These Terms of Use ("Terms") govern your use of the BuildPilot platform. They apply whether you visit the website, use the workspace, download a guide, request an opportunity, or interact with BuildPilot about general platform features.
If you have engaged BuildPilot's paid One to One Support service, a separate One to One Support Agreement governs that specific service. These Terms still apply to your general use of the platform alongside that agreement.
By accessing or using the platform, you confirm you have read these Terms, you agree to them, and you have the legal capacity to do so. If you do not agree, please do not use the platform.
BuildPilot is operated by GSTUDIO Pty Ltd, an Australian proprietary company trading as BuildPilot. We are based in South Australia and operate a building-industry navigation, recommendation, advertising and opportunity platform.
In plain English, BuildPilot helps:
BuildPilot is not, and does not act as:
Except where expressly provided under a separate signed One to One Support agreement, BuildPilot does not provide architectural, drafting, design or building services through the platform itself.
BuildPilot may provide project planning, design guidance, concept development, builder matching and One to One Support services under a separate signed agreement. Those services are governed by the applicable One to One Support Agreement and not these Platform Terms.
Any contract for actual building work, design work, the supply of products, the provision of finance, the sale of property, or any other regulated service is entered directly between you and the relevant business. BuildPilot is not a party to those contracts and is not responsible for performance, quality, price, regulatory compliance or outcomes under them.
The platform includes any current or future feature offered by BuildPilot, such as:
Some features are included; some require a subscription; some are paid services. We may change, add or remove features over time. Where a change materially reduces a paid feature you have purchased, we will tell you and you may cancel your subscription as set out below.
You must be at least 18 years old to use the platform. By using it, you confirm you are 18 or over, the information you provide is accurate, and you will keep it up to date.
The platform is intended for use in Australia and is designed around Australian building practices, regulators and consumer law. If you access it from outside Australia, you do so on your own initiative and are responsible for compliance with the laws of that country.
Foreign jurisdiction warning.
BuildPilot does not target users outside Australia. We do not warrant that the platform, its content, our recommendations, the businesses listed, or any tool or guide complies with the laws, regulations, advertising standards, consumer-protection regimes, data-protection regimes (including the EU GDPR, UK GDPR, California CCPA, or any other foreign equivalent), or building / construction frameworks of any country other than Australia. If you access the platform from outside Australia you do so on your own initiative, at your own risk, and you are solely responsible for complying with the laws of your own jurisdiction. To the maximum extent permitted by law, BuildPilot accepts no liability arising out of your use of the platform from outside Australia. These Terms are governed by the laws of South Australia and the courts of South Australia have exclusive jurisdiction over any dispute (see section 16).
Some features require you to create an account. You agree to provide accurate and current registration details, keep your login credentials confidential, not share your account, and let us know promptly if you suspect unauthorised access. You are responsible for activity that occurs under your account, except where we are responsible at law. We may suspend or close an account that we reasonably believe is being used in breach of these Terms or in a way that creates a risk to other users or to the platform.
When you use the platform, you must not:
We may remove content, restrict features or close accounts that breach this section.
The platform uses artificial intelligence and other automated systems to assist with features including (among others) recommendations, matchmaking, content generation, quote comparison and visualisation tools.
We use models provided by reputable third-party AI suppliers. These providers may change over time. Our current Privacy Policy describes the categories of providers we work with and the position we take on training opt-outs.
When you use an AI-assisted feature:
Some AI-assisted features are reserved for paid subscribers. If we materially change which features are AI-assisted, we will update these Terms.
When we recommend a business, shortlist businesses for you, or introduce you to a business, the recommendation is based on suitability criteria, which may include the information you have provided about your project; location, timing, budget and stage of your build; the business's services, capacity, accreditations and area served; and our editorial assessment of fit.
The order of organic recommendations on the platform is determined primarily by suitability, available information, platform criteria and user requirements. Businesses cannot pay to influence the order of organic recommendations.
Featured, Sponsored and Advertised placements are separate from organic recommendations - they are paid placements, are always clearly labelled, and appear in distinct visible slots so you can tell them apart. The existence of a commercial arrangement (referral fee, opportunity fee, advertising fee, featured placement fee or subscription) with a business does not change where that business appears in our organic recommendations. Our full position is published at /legal/recommendations and /legal/commercial-disclosure.
A recommendation is not an endorsement of, or warranty about, the business or its services.
BuildPilot may manually review, assess, qualify, verify or validate opportunities before introducing users to businesses. BuildPilot may contact users to obtain additional information regarding their project, budget, requirements, timing or suitability before forwarding an enquiry or opportunity to participating businesses.
BuildPilot reserves the right not to forward an enquiry where insufficient information has been provided, or where the enquiry appears unsuitable, incomplete, misleading, fraudulent or otherwise inconsistent with the purpose of the platform.
We may make recommendations based on information supplied by the business or available in public records. You are responsible for independently verifying licences, insurance, references, pricing, contract terms and suitability before engaging any business.
You consent to BuildPilot sharing relevant parts of your project brief (such as build type, suburb, bedrooms, timing and budget range) with a small number of suitable businesses we may introduce, so that those businesses can respond to your enquiry. We do not share information beyond what is necessary for that purpose, and we follow our Privacy Policy when we do.
Businesses displayed on the platform may be identified using statuses such as Listed, Verified, Featured, Sponsored or similar classifications.
These classifications indicate the level of information, verification, visibility or participation associated with a business on the platform. They do not constitute a recommendation, endorsement, guarantee, warranty or representation regarding the quality, suitability, capability, licensing, performance or financial standing of that business.
Business profiles, listings, advertisements and related content may contain information supplied directly by the business. While BuildPilot may moderate content, BuildPilot does not independently verify all information displayed and users should conduct their own enquiries before relying on any business profile, claim, credential or service description.
BuildPilot does not guarantee that a user will receive responses, quotes, proposals, inspections, finance approval, property opportunities or introductions as a result of using the platform.
Outcomes depend on factors outside BuildPilot's control, including the availability, willingness, capacity and decision-making of participating businesses. Use of the platform does not create any entitlement to a specific opportunity, quote, introduction or result.
The platform displays advertising and featured business placements. These are clearly labelled as Sponsored, Featured, Advertisement or with a similar visible identifier so you can tell them apart from editorial recommendations.
We do not endorse, verify or warrant the products, services, claims, pricing or performance of any advertiser or featured business. We do not act as an agent for any advertiser. Your dealings with advertisers and featured businesses are solely between you and them, and you should make your own enquiries before relying on their content.
Our position on advertising and featured placements is set out in full at /legal/advertising.
The platform shows land listings, house & land packages, concept floor plans and related property opportunities. Almost all of this information is supplied by third parties, such as developers, land vendors, selling agents, builders and their representatives. You acknowledge that:
All land listings, house and land packages, property opportunities and related content are additionally governed by the BuildPilot Property Listings Disclaimer and Policy, available at /legal/property-listings. Users should review that policy before relying on any information displayed on the platform.
Some platform features are available on a subscription basis. The subscription tier you choose, the fees and the billing frequency are shown at the point of sign-up.
Auto-renewal. Subscriptions renew automatically at the end of each billing period at the then-current price, unless you cancel before the renewal date. We will tell you in advance if we change the price.
Cancellation. You can cancel a subscription at any time through your account settings, by contacting us, or by following the cancellation steps shown on the relevant page. Cancellation takes effect at the end of the current billing period - you keep access until then.
Refunds. Subscription fees are paid in advance and are non-refundable for the period you have already used, except where a refund is required by the Australian Consumer Law or other applicable law. Where you have a right to a refund under law, we will honour it. Where we make a material change that reduces a paid feature, we will offer a fair pro-rata refund of the unused portion.
Failed payments. If a payment fails, we may suspend paid features until payment is restored. Taxes. Prices are inclusive of GST where applicable, unless we state otherwise.
The platform lets you submit content - project briefs, photos, documents, notes, reviews, profile information and similar material ("Your Content"). You retain ownership of Your Content. By submitting it, you grant BuildPilot a non-exclusive, royalty-free, worldwide licence to host, store, process, display and use Your Content for the purpose of operating and improving the platform, providing the features you have requested, and (where you have asked us to) sharing relevant parts of it with businesses we introduce you to.
You confirm you own or have the right to submit Your Content, that Your Content does not breach the law or the rights of any third party, and that Your Content is accurate and not misleading. We may moderate, edit, hide or remove Your Content if it breaches these Terms or the law, or if we receive a credible complaint. If you submit a review, our Reviews Policy applies.
The platform, its software, design, content, branding, tools, recommendations, methodology and AI prompts are owned by BuildPilot (or licensed to us). You are granted a personal, non-exclusive, non-transferable, revocable licence to access and use the platform for your own non-commercial purposes in accordance with these Terms. You may not copy, distribute, republish, reverse engineer, commercially exploit, train an AI model on, or create derivative works from BuildPilot's content or platform without our written consent, except where allowed by law. Where we publish open-licensed material, the licence terms are stated on the resource itself.
The platform may include links to, or integrations with, third-party websites, products and services. We provide these for convenience. We do not control them and are not responsible for their content, accuracy, availability, security, privacy practices or terms. Your use of any third-party service is governed by that provider's terms.
How we collect, use, store and disclose your personal information is set out in our Privacy Policy, which is part of these Terms. By using the platform, you consent to the handling of your personal information in accordance with the Privacy Policy and the Privacy Act 1988 (Cth) and its Australian Privacy Principles. If a notifiable data breach occurs under Part IIIC of the Privacy Act, we will notify affected individuals and the OAIC as required by law.
By using the platform, you agree that we may communicate with you electronically - by email, SMS, in-app notification and similar means - about your account, your enquiries, transactional matters and (where you have consented or implied consent under the Spam Act 2003 (Cth)) related platform updates. You consent to receive electronic signatures, agreements, notices and disclosures, and you agree they satisfy any legal requirement that those communications be in writing. You can withdraw consent to marketing communications at any time. Transactional communications cannot be opted out of while your account is active.
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you may have under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.
Where we are permitted to limit liability under the Australian Consumer Law - for example, in relation to services not of a kind ordinarily acquired for personal, domestic or household use - our liability is limited, at our option, to supplying the relevant service again or paying the cost of having it supplied again.
The platform is provided "as is" and "as available". We do not warrant that the platform will be uninterrupted, error-free, secure against all threats, or that any information on it is complete, current, accurate or fit for your particular purpose, except to the extent guaranteed by law (see section 16). We specifically do not warrant the performance, workmanship, pricing, timing or financial stability of any business; the accuracy of third-party content; the outcomes of AI-assisted features; or that any project will be approved, certified, financed, completed on budget or completed within any particular time. You are responsible for your own decisions and for engaging your own licensed professionals where appropriate.
Subject to section 16, and to the maximum extent permitted by law:
This section does not apply where the law does not allow this limitation.
You agree to indemnify BuildPilot, its directors, employees, contractors and related entities against any liability, loss, claim, damage, cost or expense (including reasonable legal costs) arising from your breach of these Terms; your breach of any law or third-party right; content you submit to the platform; or your dealings, contracts, disputes or interactions with any business, advertiser, developer, agent, finance provider or other third party. This indemnity does not apply to the extent the loss is caused by BuildPilot's own negligence, wilful default or breach of these Terms.
You may stop using the platform at any time and may close your account through your account settings or by contacting us. We may suspend or close your account, or restrict your access to features, if you materially breach these Terms and do not remedy it within a reasonable time after we ask you to; if we reasonably believe your use creates a risk; if required by law or a regulator; or if we discontinue the relevant feature. Where we close your account for reasons other than a breach by you, we will give you reasonable notice and refund any pre-paid subscription fees on a pro-rata basis. Provisions that by their nature should survive termination - IP, indemnity, liability, governing law and privacy - survive.
We may update these Terms from time to time. Where a change is material and adverse to you, we will give you reasonable notice (at least 30 days where practicable) by email, in-app notice or a prominent notice on the platform, and you may close your account before the change takes effect if you do not agree with it. Where a change is not material, we may publish the updated Terms without prior notice. Your continued use of the platform after a change has taken effect means you accept the updated Terms.
We are not liable for any failure or delay in performing our obligations under these Terms to the extent caused by events beyond our reasonable control, including acts of nature, fire, flood, storms, pandemics, war, civil unrest, governmental action, industrial action, internet or telecommunications failures, third-party service outages or cyber attacks. Where such an event continues for more than 30 days, either party may end the affected arrangement on written notice.
Entire agreement. These Terms, together with the documents they refer to, are the entire agreement between you and BuildPilot about your use of the platform. Severability. If any part is unenforceable, the rest continues to apply. No waiver. A failure or delay to enforce any right is not a waiver. Assignment. You may not assign your rights without our consent. GSTUDIO Pty Ltd may assign or transfer its rights and obligations on reasonable notice. Relationship. These Terms do not create a partnership, joint venture, employment or agency relationship.
These Terms are governed by the laws of South Australia. You and BuildPilot submit to the exclusive jurisdiction of the courts of South Australia, and courts entitled to hear appeals from them. Before starting a court proceeding, both parties agree to attempt to resolve the dispute through good-faith communication. Nothing prevents either party from seeking urgent injunctive relief at any time. If you are a consumer, you also retain access to any external dispute resolution scheme or regulator (such as the ACCC or OAIC) available to you under Australian law.
GSTUDIO Pty Ltd, trading as BuildPilot
Adelaide, South Australia
Email: home@buildpilot.com.au
Phone: 1300 885 919
© 2026 GSTUDIO Pty Ltd, trading as BuildPilot. All rights reserved.
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