Legal
Effective: 1 March 2026
When you use BuildPilot, we may recommend businesses, shortlist suitable businesses for your project, or introduce you to a small number of businesses that may be a good fit. Here's how that process actually works - in plain English.
Recommendations are based on suitability. That includes the information you provide about your project, your location and budget, the stage of your build, what each business actually does, the areas they service, their accreditations and capacity, and our own editorial assessment of fit.
The order of organic recommendations is determined primarily by suitability, available information, platform criteria and user requirements. It is not determined by what a business pays.
Businesses cannot pay to influence the order of organic recommendations. Commercial arrangements exist - see our Commercial Disclosure - but they sit behind a firewall from the recommendation engine.
Some placements on the platform are paid. Those placements appear in visually distinct slots and carry clear labels - Featured, Sponsored or Advertisement - so you can always tell them apart from organic recommendations. They are not presented as the algorithm's top organic match.
BuildPilot may manually review, assess, qualify, verify or validate opportunities before introducing users to businesses. We may contact you for more information about your project, budget, requirements, timing or suitability before forwarding an enquiry. We may decline to forward an enquiry where insufficient information has been provided or where the enquiry appears unsuitable, incomplete, misleading, fraudulent or inconsistent with the purpose of the platform.
Businesses may be shown with statuses such as Listed, Verified, Featured or Sponsored. These describe the level of information, verification, visibility or participation associated with a business - they are not an endorsement, guarantee or warranty about the business's quality, suitability, performance or financial standing.
A recommendation is not an endorsement, warranty or guarantee. It is a starting point. You are responsible for independently verifying licences, insurance, references, pricing, contract terms and suitability before engaging any business.
We review this methodology regularly. Material changes are reflected in the "Effective" date above. The full binding terms are in our Platform Terms of Use.