Delete your BuildPilot account

The BuildPilot app and website are operated by GSTUDIO Pty Ltd, trading as BuildPilot. We handle deletion requests in line with our Privacy Policy and the Australian Privacy Principles.

Delete your account in the app

If you can sign in to the BuildPilot app, this is the fastest way:

1. Open the BuildPilot app and sign in.
2. Go to Settings.
3. Tap Delete Account.
4. Confirm when prompted. You will be asked to confirm before any data is removed.

Request deletion without the app

If you cannot access the app, you can ask us to delete your account from the web. Send us a request and we will verify it against the email on your account before deleting anything.

Prefer email? Write to home@buildpilot.com.au with the subject line “Delete my account”, from the email address on your account where possible, so we can verify the request.

What gets deleted

When your account is deleted, we remove the personal information associated with it, including:

• Your profile and account details (such as name, email and phone number);
• Your saved build brief, preferences and project answers;
• Your shortlists, saved designs and saved businesses;
• Your account activity history held against your profile.

Information we may need to retain

Some records cannot be deleted immediately. Where the law allows or requires it, we may retain a limited amount of information after your account is deleted, for example:

• Records we must keep for taxation, accounting or other legal obligations;
• Records needed for fraud prevention, security or to resolve a dispute;
• Communications or transaction records we are required to keep for a set period by law.

Any information we retain for these reasons is kept only for as long as it is needed and is then deleted or irreversibly de-identified. We do not keep retained records to continue marketing to you.

How your request is handled

In-app deletion takes effect once you confirm it. For web and email requests, we verify your request against the email on your account, action it promptly and confirm by email once it is complete.

Deleting your account cannot be undone. If you have any introductions in progress with a business you asked us to connect you with, that business holds the details you already shared with it; contact them directly if you also want them to remove your information.