Customer journey
Help with a build that’s gone wrong
If your build is stalling, your builder has gone quiet, or you’ve found a defect - BuildPilot routes you to the right state authority and gives you the plain-English playbook for what to do next.
What’s gone wrong?
Pick the option that matches where you are. Every path opens a curated set of matchers, tools and guides so you can move forward right now.
Builder’s gone silent
No calls, no progress
Defect or quality issue
Something’s been built wrong
Long delays
Months behind schedule
Scope changes or variations
Costs you didn’t agree to
Changing builders
Want to switch builders
Build a Home
Improve My Home
Invest & Develop